Last Updated: August 28, 2026
This Shipping Policy explains how TechRevive LLC handles retail shipments, Mail-In Kits, customer-shipped controllers, and the return of customer-owned controllers after repair or performance upgrade services.
This policy should be read together with the applicable product or service page, order confirmation, Return & Refund Policy, and applicable written warranty. For repair or performance upgrade work completed on a customer-owned controller, review the TechRevive Service Warranty. For a refurbished controller purchased from TechRevive, review the Refurbished Controller Warranty. If an order confirmation or product-specific term expressly provides different shipping terms, the more specific term applies to that order.
1. Retail Orders and Other Merchandise
Retail products and other merchandise purchased from TechRevive are shipped to the delivery address provided during checkout.
Available shipping destinations, methods, charges, and any delivery options are those offered at checkout for the applicable order. TechRevive is not required to ship to a destination that checkout does not accept unless TechRevive approves the shipment in writing.
Some limited-production, custom, high-value, Premium, or Masterpiece products may have product-specific shipping, insurance, packaging, signature, or delivery requirements. Any such requirements will be stated on the applicable listing, at checkout, in the order documentation, or in a separate written agreement.
2. Processing Time and Carrier Transit Time
Order processing time is the time TechRevive needs to prepare an order for shipment. Carrier transit time begins after the carrier accepts the package. These are separate time periods.
Any processing or delivery timeframe shown on a product page, service page, at checkout, or in an order communication is an estimate unless TechRevive expressly states that it is guaranteed.
Processing may be affected by order volume, product availability, configuration requirements, payment review, address verification, customer response time, weather, carrier operations, or circumstances outside TechRevive's reasonable control.
3. Shipment Delays and Unshipped Merchandise
TechRevive makes reasonable efforts to ship merchandise within the timeframe stated at the time of purchase.
If TechRevive learns that merchandise cannot be shipped within the stated timeframe, or within the timeframe otherwise required by applicable law, TechRevive will provide any required delay notice and offer the customer the applicable choice to agree to the delay or cancel the unshipped merchandise for a prompt refund.
If TechRevive cannot fulfill the merchandise order, TechRevive may cancel the unshipped portion and issue the refund required by applicable law.
4. Order Changes and Cancellations
Contact TechRevive as soon as possible if an order needs to be changed or cancelled. TechRevive cannot guarantee that a change or cancellation request can be completed after an order has entered fulfillment or has been transferred to a carrier.
Cancellation and refund eligibility are governed by the Return & Refund Policy, the applicable product or service terms, and applicable law.
5. Shipping Addresses
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, postal code, and other information requested at checkout.
If an address correction is needed, contact TechRevive immediately. Once a package has entered carrier possession, TechRevive may be unable to change, intercept, or redirect it.
The customer may be responsible for reasonable additional carrier or reshipment charges caused by an incomplete or incorrect customer-provided address, refusal of delivery, failure to collect a held package, or another circumstance attributable to the recipient. TechRevive will disclose any additional charge before reshipping.
TechRevive is responsible for correcting a shipment sent to the wrong address because of TechRevive's error.
6. Mail-In Repair and Performance Upgrade Services
Do not mail a controller before placing the applicable service order. The order process provides the shipping instructions for the selected service and shipping method.
Mail-in customers may generally choose between Self-Ship and an optional Mail-In Kit when those options are offered for the selected service.
Self-Ship
With Self-Ship, the customer securely packages the controller and purchases inbound transportation from the carrier of the customer's choice.
The customer must follow the order's mail-in instructions and include any requested identifying information. A trackable service is strongly recommended. Customers should consider appropriate carrier insurance for the value of the controller.
Until a Self-Ship package is delivered to TechRevive, questions about loss, damage, or delay generally must be addressed through the carrier selected and paid by the customer. TechRevive will reasonably cooperate by confirming whether the package was received and by documenting visible package or controller condition when appropriate.
Optional Mail-In Kit
When purchased and available, a TechRevive Mail-In Kit includes mail-in packaging materials, instructions, and a prepaid inbound shipping label for the authorized controller and service order.
The prepaid label may be used only for the authorized inbound shipment. Customers must follow the kit's packaging and carrier instructions.
Cancellation or refund treatment for a fulfilled or shipped Mail-In Kit, used prepaid label, or other incurred shipping expense is governed by the Return & Refund Policy.
7. Packaging Customer-Owned Controllers
Customers using Self-Ship must package the controller securely in a sturdy shipping box with enough protective material to prevent movement and reasonably protect the controller during ordinary carrier handling.
Do not include unnecessary accessories, removable storage devices, cases, attachments, cables, retail packaging, or other items unless TechRevive specifically requests them.
Customers using a Mail-In Kit must follow the instructions supplied with the kit.
TechRevive is not responsible for damage caused by inadequate customer packaging before delivery to TechRevive. This does not limit responsibility for damage caused by TechRevive after receipt or any right that cannot lawfully be limited.
8. Service Turnaround and Shipping Time
Service turnaround begins after the controller has been delivered to and received by TechRevive unless the applicable service page expressly states otherwise.
Any stated service turnaround is an estimate and does not include inbound or return carrier transit time. Turnaround may be affected by controller condition, service complexity, parts availability, order volume, additional faults, customer response time when authorization is needed, or circumstances outside TechRevive's reasonable control.
TechRevive will normally return a customer-owned controller only after the authorized work and appropriate testing are complete, or after TechRevive and the customer determine that the controller should be returned without completion of the requested work.
9. Return Shipping After Service
Unless the applicable service page, checkout, or order expressly states otherwise, standard tracked return shipping after an eligible repair or performance upgrade service is included for delivery addresses within the contiguous United States.
Return shipping to Alaska, Hawaii, U.S. territories, military or diplomatic addresses, or another destination may require an additional charge or separate approval. If an additional destination-based charge applies, it will be shown at checkout or disclosed to the customer for approval before it is incurred.
An applicable service page, checkout, promotion, or order may expressly provide broader included return-shipping coverage. That more specific promise applies to the qualifying order.
Included standard return shipping does not include optional expedited delivery, special handling requested by the customer, or additional charges caused by an inaccurate customer-provided address unless TechRevive expressly agrees otherwise.
10. Warranty Shipments
Shipping responsibilities for a warranty claim are governed by the written warranty applicable to the product or service. Review the TechRevive Service Warranty for eligible repair or performance upgrade work completed on a customer-owned controller, or the Refurbished Controller Warranty for an eligible refurbished controller purchased from TechRevive.
Contact TechRevive and obtain claim instructions before sending a product or controller for warranty evaluation. Sending an item without authorization may delay identification, evaluation, or return of the shipment.
11. Tracking and Carrier Delays
When tracking is available for a shipment sent by TechRevive, the tracking information will be sent to the email address or contact method associated with the order.
Tracking events and estimated delivery dates are supplied by the carrier. Carrier scans may not appear immediately, and carrier delivery estimates may change after shipment.
TechRevive does not control carrier networks, weather, transportation disruptions, security inspections, peak-season volume, or other carrier delays after acceptance of a package. TechRevive will reasonably assist with a shipment sent using a TechRevive-purchased label, but a carrier delay does not by itself establish that the package is lost.
12. Lost or Significantly Delayed Shipments
If a shipment sent by TechRevive appears lost or significantly delayed, contact TechRevive with the order number. TechRevive may ask the customer to confirm the delivery address, review tracking, allow the carrier's required investigation period, or provide information reasonably needed for a carrier inquiry.
For a qualifying shipment sent using a label purchased by TechRevive, TechRevive will coordinate the appropriate carrier inquiry or claim and provide the remedy required by the applicable order terms, Return & Refund Policy, applicable written warranty, or law.
For a Self-Ship inbound package sent using a carrier and label selected by the customer, the customer is generally responsible for opening and managing any carrier claim. TechRevive will reasonably cooperate with requests for receipt confirmation or condition documentation.
13. Damaged Shipments
If a package sent by TechRevive arrives with visible shipping damage, photograph the outer packaging, shipping label, internal packaging, and affected item before discarding any materials. Contact TechRevive as soon as reasonably possible and include the order number and photographs.
Keep all packaging and the affected item until TechRevive or the carrier confirms that they are no longer needed. TechRevive will provide claim or return instructions when applicable.
If a Self-Ship inbound package appears damaged when received, TechRevive may photograph or otherwise document the package and controller and notify the customer. The customer may need to pursue the claim with the carrier selected for the inbound shipment.
Claims involving an incorrect item, an item damaged before or during shipment by TechRevive, or an omitted item are also governed by the Return & Refund Policy. Claims involving an alleged covered defect are governed by the applicable TechRevive Service Warranty or Refurbished Controller Warranty.
14. Packages Marked Delivered but Not Located
If tracking shows that a package was delivered but it cannot be located, first verify the delivery address and check the delivery area, household members, building staff, neighbors, parcel lockers, and any carrier delivery notice.
Contact the carrier for delivery details and notify TechRevive promptly if the package remains missing. TechRevive will reasonably assist with a qualifying shipment sent using a TechRevive-purchased label, but may need to wait for the carrier's investigation before determining the appropriate resolution.
15. Returned, Refused, or Undeliverable Shipments
If a package is returned to TechRevive because it was refused, unclaimed, undeliverable, or addressed using inaccurate customer-provided information, TechRevive will attempt to contact the customer.
Before reshipment, the customer may be required to confirm a deliverable address and pay reasonable additional shipping or carrier charges when the return was not caused by TechRevive.
If the customer does not want the eligible merchandise reshipped, any return, cancellation, refund, restocking, or nonrefundable-charge determination will be made under the Return & Refund Policy, the applicable product or service terms, and applicable law.
16. Relationship to Other Policies
This Shipping Policy covers fulfillment, inbound shipping for mail-in services, carrier transit, and delivery-related procedures.
Ordinary returns, cancellations, exchanges, and refunds are governed by the Return & Refund Policy. Claims involving an alleged covered defect are governed by the TechRevive Service Warranty or Refurbished Controller Warranty, as applicable. TechRevive's Terms of Service also apply.
Nothing in this Shipping Policy limits any right or remedy that cannot lawfully be limited.
17. Contact Information
Questions about shipping, tracking, delivery, or a mail-in service may be directed to:
TechRevive LLC
336 Pierce Ct
Davison, MI 48423
United States
Email: techrevive810@gmail.com
Phone: +1 (810) 510-9397
Website: https://techrevivestore.com
18. Related Policies
For additional terms involving orders, returns, services, warranty claims, and customer support, review the Return & Refund Policy, Terms of Service, TechRevive Service Warranty, and Refurbished Controller Warranty. For help with a shipment, delivery, or applicable policy, contact TechRevive.