TWO SEND IN OPTIONS
Choose Self Ship or add the optional Mail In Kit during repair setup.
REPAIR SERVICE
CONFIGURE YOUR CONTROLLER REPAIR
Select your controller and describe its problems. We will automatically match your repair tier, then help you arrange your mail-in repair.
REPAIR SETUP
CONFIGURE YOUR REPAIR
Select your controller and tell us what is wrong. We will match the repair tier for you.
01
Choose your controller
Your repair tier is now matched to the problems you select below.
Choose a controller above to see its repair areas.
02
What is not working?
Choose an area, then select its symptoms. Multiple symptoms in the same area count as one repair.
Only send both Joy-Cons if both need repair.
Select problems on each side. Your price and the Joy-Cons to send update automatically.
Repair areas
Other areas
03
A little more context
04
Optional upgrades
While your controller is on the bench. Prices are additional to the repair.
05
How will you send it?
06
Bench-fee agreement
I understand that if TechRevive determines that my controller cannot be serviced because of severe physical damage, liquid damage, or another condition that makes the selected service impractical, $25 of my upfront payment will be retained as a nonrefundable diagnostic bench fee and my controller will be returned to me.
EVERY REPAIR INCLUDES
RETURN SHIPPING INCLUDED
Tracked return shipping is included for addresses in the contiguous United States. Additional destination charges may apply.
INTERNAL AND EXTERIOR CLEANING
The controller is cleaned internally and externally before it is returned.
TESTED BEFORE RETURN
The repaired area and essential controller functions are checked before shipment.
BUILT AT THE TECHREVIVE BENCH
INSIDE THE TECHREVIVE REPAIR PROCESS
See the inspection, cleaning, repair and testing behind every TechRevive controller repair.
CONTROLLER INSPECTION
Each controller is inspected after arrival so the reported problem, visible condition and selected repair can be reviewed before bench work begins.
ARRIVAL CHECK
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BEFORE YOU ORDER
REPAIR SERVICE FAQ
Review the timing, approval, bench fee, and warranty details for your repair order.
WHEN DOES THE REPAIR TURNAROUND BEGIN
Bench turnaround begins after your controller arrives. Use the current turnaround shown at the top of this page; shipping time is additional. Complex repairs or parts availability can extend the service window.
WHAT HAPPENS IF ADDITIONAL WORK IS NEEDED
If inspection shows that work outside the selected repair is needed, TechRevive will contact you for approval before completing any additional paid work.
WHAT HAPPENS IF MY CONTROLLER CANNOT BE SERVICED
If TechRevive determines that your controller cannot be serviced because of severe physical damage, liquid damage, or another condition that makes the selected service impractical, $25 of the upfront payment is retained as a nonrefundable diagnostic bench fee and the controller is returned.
WHAT DOES THE REPAIR WARRANTY COVER
Your repair is covered for 30 days beginning on the date you receive your controller back. Coverage applies to the original reported problem, the repair work performed by TechRevive, and any parts installed during the repair. It does not cover new or unrelated problems, new physical or liquid damage, misuse, accidental damage, normal cosmetic wear, a controller opened or modified after service, or problems involving components TechRevive did not repair or replace.
Contact TechRevive and receive approval before mailing a controller back for warranty service. For an approved and valid warranty claim, TechRevive will provide shipping and first attempt to repair the controller again. If another repair is not possible, we will provide an appropriate replacement. If neither repair nor replacement is practical, we will refund the qualifying repair charge.