TECHREVIVE POLICIES

Refurbished Warranty

Last Updated: August 28, 2026

This Limited Refurbished Controller Warranty applies only to eligible refurbished controllers purchased directly from TechRevive LLC. It explains what is covered when a refurbished controller has a functional problem, what is not covered, and how to request warranty service.

This warranty is separate from TechRevive's Return & Refund Policy and Limited Repair & Upgrade Service Warranty. The Return & Refund Policy governs ordinary returns, cancellations, exchanges, and refunds. The Limited Repair & Upgrade Service Warranty governs repair or upgrade work performed by TechRevive on a customer-owned controller.

1. Controllers Covered

This warranty applies only to a controller that:

     
  • was purchased directly from TechRevive;
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  • was expressly identified as a refurbished controller in its TechRevive product listing; and
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  • is the controller identified in the applicable TechRevive order.

Each refurbished controller is individually listed and photographed. Coverage applies only to the exact controller TechRevive delivered to the customer.

This warranty does not apply to Premium Controllers, Masterpiece Controllers, custom-built controllers, new controllers, repair or upgrade services performed on a customer-owned controller, accessories, replacement parts sold separately, Mail-In Kits, gift cards, other merchandise, or a controller purchased from another seller. When offered for sale, Premium Controllers and Masterpiece Controllers will be governed by their applicable product listings, product terms, and any separate written warranty provided for that controller line or release.

2. Who Is Covered

This warranty is extended to the original purchaser of the covered refurbished controller. Proof of the TechRevive order may be required. This warranty is not transferable, except where applicable law provides otherwise.

3. Warranty Period

Coverage lasts for 30 days beginning on the date the refurbished controller is delivered to the customer, as shown by carrier tracking. If the controller is picked up in person, coverage begins on the pickup date.

A claim is timely when the customer first notifies TechRevive of the claimed problem on or before the final day of the 30-day warranty period. The controller may be inspected or returned after that date if the claim was reported on time and the customer follows TechRevive's return instructions.

4. What Is Covered

During the warranty period, TechRevive warrants that:

     
  • the refurbished controller will substantially perform the supported functions represented in its individual TechRevive product listing;
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  • refurbishment work performed by TechRevive will be free from defects in TechRevive workmanship;
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  • components supplied and installed by TechRevive as part of the refurbishment will be free from covered functional defects; and
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  • any TechRevive-installed upgrades included with the controller will function substantially as described in the product listing.

Eligible functional coverage includes the controller functions represented as supported and tested in the individual listing. The functions available vary by controller model and may include:

     
  • joystick movement, centering, and input;
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  • face buttons, directional controls, bumpers, triggers, and platform buttons;
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  • wired and wireless connectivity;
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  • charging and battery operation;
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  • vibration or haptic feedback;
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  • headset and audio functions where applicable;
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  • touchpad and motion controls where applicable; and
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  • adaptive triggers and other model-specific or platform-specific features where applicable.

Pre-sale inspection and testing confirm that the controller's supported functions operated when tested. They do not guarantee that a used or refurbished controller will remain free from every future failure. A problem qualifies under this warranty only when it is covered by these terms and is not caused by an excluded condition.

5. Exact-Unit and Cosmetic Condition

Refurbished controllers are previously used products and are not represented as factory new. They may show cosmetic wear, scratches, surface marks, color variation, or other imperfections disclosed in the product listing or visible in the exact-unit photographs.

The cosmetic condition shown or clearly described before purchase is part of the controller's disclosed condition and is not a covered defect. Normal cosmetic variation, ordinary wear that develops after delivery, or dissatisfaction with a disclosed cosmetic characteristic is not covered by this warranty.

If the controller received is not the exact unit ordered, is materially different from the listing, or arrives damaged, incomplete, or nonfunctioning, contact TechRevive as soon as reasonably possible. That issue may also qualify for a return, exchange, shipping claim, or other resolution under the Return & Refund Policy or applicable law.

6. TechRevive-Installed Upgrades

When the refurbished controller includes Hall Effect or TMR joysticks, mouse-click controls, rear inputs, or another upgrade supplied and installed by TechRevive, this warranty covers eligible functional defects in that upgrade component and TechRevive's installation during the warranty period.

A difference in feel, travel, actuation, resistance, sound, or response that is an intended or disclosed characteristic of an installed upgrade is not a defect when the upgrade was installed as represented and functions as described.

7. What TechRevive Will Do

If TechRevive confirms that a claim is covered, TechRevive will, at its option and without charging the customer for covered parts or labor:

     
  • inspect and diagnose the claimed problem;
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  • repair the refurbished controller;
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  • correct covered TechRevive refurbishment or installation work;
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  • repair or replace a covered component;
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  • recalibrate and test the covered functions when appropriate;
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  • exchange the controller for a reasonably comparable refurbished controller when one is available;
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  • refund the purchase price paid for the covered controller when TechRevive determines that repair or a reasonably comparable replacement is unavailable or otherwise inappropriate; or
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  • provide another remedy required by applicable law.

Replacement components may be new or functionally equivalent components of comparable quality. Because refurbished controllers are individually photographed and may have unique cosmetic condition, component history, installed upgrades, or unit identification, TechRevive does not guarantee that an exchange will be identical to the original controller. TechRevive will obtain the customer's agreement before substituting a controller that is not reasonably comparable.

TechRevive must receive a reasonable opportunity to inspect and correct a covered problem. If TechRevive cannot provide a covered repair or reasonably comparable replacement within a reasonable time, TechRevive may issue an appropriate refund instead. Any refund under this written warranty is limited to the amount paid for the covered refurbished controller, except where applicable law requires otherwise.

8. Warranty Shipping

Contact TechRevive before shipping a controller for a warranty claim. Do not send the controller back until TechRevive provides return authorization and shipping instructions.

For an authorized claim involving a covered controller, TechRevive will provide or reimburse reasonable standard shipping required to return the controller for warranty evaluation and, if the claim is covered and the controller is repaired, ship it back to the delivery address associated with the order when that address is within the contiguous United States. When practicable, TechRevive will provide a prepaid standard shipping label. Shipping involving Alaska, Hawaii, U.S. territories, military or diplomatic addresses, or another destination may require an additional charge or separate approval under the Shipping Policy. TechRevive will disclose any additional destination-based charge before it is incurred. Expedited shipping, unauthorized shipping, packaging services, or other costs are not reimbursable unless TechRevive approves them in advance.

The customer must package the controller securely, include only the items requested by TechRevive, and follow the provided shipping instructions. Shipping damage caused by inadequate or improper return packaging is not covered by this warranty.

If inspection shows that the claimed problem is not covered, TechRevive will explain the finding and disclose any proposed non-warranty repair, return-shipping, or other charge before it is incurred. TechRevive will not perform paid non-warranty work without the customer's approval.

9. What Is Not Covered

This warranty does not cover a problem to the extent it is caused by or consists of:

     
  • cosmetic wear, scratches, surface marks, discoloration, or imperfections disclosed in the product listing or visible in the exact-unit photographs;
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  • normal wear, ordinary deterioration, or a gradual reduction in battery capacity consistent with the controller's age and use;
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  • accidental damage, drops, impact, crushing, excessive force, or improper storage;
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  • liquid or moisture exposure, corrosion, contamination, fire, smoke, or excessive heat;
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  • misuse, abuse, neglect, commercial abuse, or use contrary to applicable controller or console-manufacturer instructions;
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  • damage caused by an incompatible, defective, or improperly used cable, charger, accessory, power source, console, or other equipment;
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  • loss, theft, or damage occurring after delivery, except for an eligible shipping-damage claim involving a shipment made by TechRevive;
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  • software, firmware, game, console, network, connectivity, account, or settings issues that are not caused by a defect in the covered controller;
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  • a change in compatibility or performance caused by a manufacturer, console, game, or software update released after the controller was sold;
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  • a function, feature, accessory, or compatibility that was not represented as included or supported in the individual product listing;
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  • damage or failure caused by disassembly, modification, attempted repair, or other work performed after delivery by the customer or another party;
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  • damage caused by replacing, removing, or using a component or accessory not supplied by TechRevive;
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  • removal or alteration of serial information, unit identification, or security markings when the alteration prevents TechRevive from verifying the controller or reasonably evaluating the claim;
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  • a defect or condition disclosed in the product listing before purchase; or
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  • a component or accessory that was not supplied by TechRevive as part of the covered controller order.

Opening, servicing, or modifying the controller after delivery does not automatically cancel all warranty coverage. However, TechRevive may deny a claim to the extent later work or a third-party component caused the claimed problem, damaged the covered controller or component, changed its configuration, or prevents TechRevive from reasonably determining the cause of the failure.

10. Original Manufacturer Warranties and Independence

TechRevive is an independent refurbishment, repair, and modification business and is not affiliated with, endorsed by, sponsored by, or authorized by Sony Interactive Entertainment, Microsoft, Nintendo, or another gaming hardware manufacturer unless expressly stated.

This Limited Refurbished Controller Warranty is provided by TechRevive and is separate from any original manufacturer warranty. A refurbished, repaired, or modified controller may no longer qualify for the original manufacturer's warranty. TechRevive does not promise that a manufacturer will provide warranty service for a controller sold, refurbished, repaired, or modified by TechRevive.

11. How to Make a Warranty Claim

To request warranty service, contact TechRevive during the 30-day warranty period and provide:

     
  • the customer's name and TechRevive order number;
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  • the controller model;
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  • the controller's unit number, serial number, or other identifying information when available;
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  • a clear description of the problem and when it began; and
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  • photographs, video, or other reasonable diagnostic information if requested.

TechRevive may attempt reasonable remote troubleshooting before requesting the controller's return. The customer should stop using the controller if continued use may cause additional damage or create a safety concern.

If a return is required, TechRevive will provide return authorization and shipping instructions. After the controller is received, TechRevive will inspect the claimed issue and determine whether it is covered. Any turnaround estimate begins when the controller is delivered to TechRevive; carrier transit time is additional.

12. Relationship to Other TechRevive Policies and Warranties

The Return & Refund Policy governs ordinary controller returns, cancellations, refunds, exchanges, wrong-item claims, missing contents, and controllers damaged in outbound shipment. The Shipping Policy governs general processing, packaging, tracking, delivery, carrier delays, shipping-damage procedures, and destination-based shipping coverage. The Limited Repair & Upgrade Service Warranty governs repair or upgrade work performed by TechRevive on a customer-owned controller. TechRevive's Terms of Service also apply.

Premium Controllers and Masterpiece Controllers are not covered by this warranty. When offered for sale, those controller lines will be governed by their applicable product listings, product terms, and any separate written warranty provided for that controller line or release.

This Limited Refurbished Controller Warranty controls only claims involving an alleged covered functional defect in an eligible refurbished controller purchased directly from TechRevive.

13. Limitation of Remedies

To the maximum extent permitted by applicable law, the remedies described in this warranty are the customer's remedies for a claim under this written warranty. TechRevive is not liable under this written warranty for incidental or consequential damages, including loss of use, gameplay progress, tournament opportunities, business opportunities, or profits.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in this warranty excludes or limits liability for personal injury or property damage to the extent that liability cannot lawfully be excluded or limited.

14. Your Legal Rights

This warranty does not disclaim, exclude, restrict, or waive any implied warranty, statutory protection, or other right or remedy that cannot lawfully be disclaimed, excluded, restricted, or waived. If applicable law provides greater protection than this warranty, that law controls.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

15. Warrantor and Contact Information

TechRevive LLC
336 Pierce Ct
Davison, MI 48423
United States

Email: techrevive810@gmail.com
Phone: +1 (810) 510-9397
Website: techrevivestore.com

Contact TechRevive before returning a covered controller. Please include the customer's name, TechRevive order number, controller information, and a clear description of the claimed problem.

16. Related Policies

For terms involving ordinary returns, refunds, general shipping procedures, website use, and customer support, review the Return & Refund Policy, Shipping Policy, and Terms of Service. For help with a claim or questions about which policy or warranty applies, contact TechRevive.