TECHREVIVE POLICIES

Service Warranty

TECHREVIVE 30-DAY LIMITED REPAIR AND UPGRADE SERVICE WARRANTY

Last Updated: August 28, 2026

This Limited Service Warranty applies to eligible controller repair and performance upgrade services completed by TechRevive LLC on a customer-owned controller. It explains what is covered, what is not covered, and how to request warranty service.

This warranty is separate from TechRevive's Return & Refund Policy. Completed service work is not a standard retail return, but a covered problem with TechRevive's workmanship or a component supplied and installed by TechRevive may qualify for warranty service under the terms below.

Services Covered

This warranty applies to eligible paid service work completed by TechRevive, including:

  • mail-in controller repair services;
  • Performance Upgrade Bundles;
  • Build Your Own or a la carte performance upgrades; and
  • eligible performance upgrades added to a repair-service order.

This warranty covers only the TechRevive service work and the components that TechRevive supplied and installed as part of the applicable order.

This warranty does not apply to retail products, refurbished controllers purchased from TechRevive, Premium Controllers, Masterpiece Controllers, accessories, Mail-In Kits, or other merchandise. Those products are governed by the applicable product listing, Return & Refund Policy, and any separate retail warranty provided for that product. An eligible refurbished controller purchased from TechRevive is governed by the separate Refurbished Controller Warranty.

Who Is Covered

This warranty is extended to the original customer who purchased the covered service for the controller identified in the service order. Proof of the TechRevive order may be required. This warranty is not transferable, except where applicable law provides otherwise.

Warranty Period

Coverage lasts for 30 days beginning on the date the serviced controller is delivered to the customer, as shown by carrier tracking. If the controller is picked up in person, coverage begins on the pickup date.

A claim is timely when the customer first notifies TechRevive of the claimed problem on or before the final day of the 30-day warranty period. The controller may be inspected or returned after that date if the claim was reported on time and the customer follows TechRevive's return instructions.

Repair-Service Coverage

For a covered repair service, TechRevive warrants that:

  • the repair work performed by TechRevive will be free from defects in TechRevive workmanship during the warranty period; and
  • components supplied and installed by TechRevive for the repair will be free from covered defects during the warranty period.

If the same problem repaired by TechRevive returns during the warranty period, or if a defect in TechRevive's repair workmanship or an installed repair component causes the serviced function to fail, the customer may submit a warranty claim.

Performance-Upgrade Coverage

For a covered performance upgrade, TechRevive warrants that:

  • the upgrade installation performed by TechRevive will be free from defects in TechRevive workmanship during the warranty period; and
  • upgrade components supplied and installed by TechRevive will be free from covered defects during the warranty period.

Covered upgrades may include Hall Effect or TMR joystick systems, mouse-click controls, rear buttons or paddles, and other upgrade components identified in the customer's TechRevive order.

A difference in feel, travel, actuation, or response that is an intended characteristic of the selected upgrade is not a defect when the upgrade was installed as ordered and functions as described.

What TechRevive Will Do

If TechRevive confirms that a claim is covered, TechRevive will, at its option and without charging the customer for covered parts or labor:

  • inspect and diagnose the claimed problem;
  • reperform or correct the covered service work;
  • repair or replace a covered TechRevive-supplied component;
  • recalibrate and test the covered function when appropriate; or
  • provide another remedy required by applicable law.

Replacement components may be new or functionally equivalent components of comparable quality. Warranty service does not extend coverage to unrelated controller systems or create a new warranty for the entire controller.

If TechRevive cannot provide a covered repair or replacement within a reasonable time after receiving a reasonable opportunity to inspect and correct the issue, TechRevive may provide another appropriate resolution, including a refund of the amount paid for the affected covered service when required or appropriate. Any refund under this warranty is limited to the amount paid for the affected covered service, except where applicable law requires otherwise.

Warranty Shipping

Contact TechRevive before shipping a controller for a warranty claim. Do not send the controller back until TechRevive provides return authorization and shipping instructions.

For a claim TechRevive confirms is covered, TechRevive will pay or reimburse reasonable standard shipping required to return the controller to TechRevive and ship it back to the delivery address associated with the order when that address is within the contiguous United States. When practicable, TechRevive will provide a prepaid standard shipping label. Shipping involving Alaska, Hawaii, U.S. territories, military or diplomatic addresses, or another destination may require an additional charge or separate approval under the Shipping Policy. TechRevive will disclose any additional destination-based charge before it is incurred. Expedited shipping, unauthorized shipping, packaging services, or other costs are not reimbursable unless TechRevive approves them in advance.

The customer must package the controller securely and follow the provided shipping instructions. Shipping damage caused by inadequate or improper packaging is not covered by this warranty.

If inspection shows that the claimed problem is not covered, TechRevive will explain the finding and obtain the customer's approval before performing any paid non-warranty work. The customer may be responsible for non-covered shipping or service costs, but TechRevive will disclose those costs before they are incurred.

What Is Not Covered

This warranty does not cover a problem to the extent it is caused by or consists of:

  • a failure, defect, or condition unrelated to the repair or upgrade TechRevive performed;
  • a pre-existing problem that was not included in the authorized service order;
  • normal wear, cosmetic wear, or ordinary deterioration from continued use;
  • accidental damage, drops, impact, crushing, excessive force, or improper storage;
  • liquid or moisture exposure, corrosion, contamination, fire, or excessive heat;
  • misuse, abuse, neglect, or use contrary to the controller or console manufacturer's instructions;
  • damage caused by an incompatible, defective, or improperly used cable, charger, accessory, power source, console, or other equipment;
  • loss, theft, or damage occurring in transit after delivery to the customer, except for a shipment made by TechRevive that is separately eligible for a shipping-damage claim;
  • software, firmware, game, console, network, connectivity, account, or settings issues that are not caused by the covered TechRevive service;
  • a change in compatibility or performance caused by a later manufacturer, console, game, or software update;
  • damage or failure caused by disassembly, modification, attempted repair, or other work performed after TechRevive's service by the customer or another party;
  • damage caused by undisclosed prior repairs, modifications, liquid exposure, or physical damage; or
  • products, accessories, or components that TechRevive did not supply and install as part of the covered service order.

Opening, servicing, or modifying a controller after TechRevive's service does not automatically cancel all warranty coverage. However, TechRevive may deny a claim when later work caused the claimed problem, damaged the covered work or component, or prevents TechRevive from reasonably determining the cause of the failure.

Manufacturer Warranties

TechRevive is an independent repair and modification business and is not affiliated with, endorsed by, sponsored by, or authorized by Sony Interactive Entertainment, Microsoft, Nintendo, or other gaming hardware manufacturers unless expressly stated.

This Limited Service Warranty is provided by TechRevive and is separate from any original manufacturer warranty. Repair or aftermarket modification may affect the controller manufacturer's warranty. TechRevive does not promise that a manufacturer will continue to provide warranty coverage after repair or modification.

How to Make a Warranty Claim

To request warranty service, contact TechRevive during the 30-day warranty period and provide:

  • the customer's name and TechRevive order number;
  • the controller model;
  • a clear description of the problem and when it began; and
  • photographs, video, or other reasonable diagnostic information if requested.

TechRevive may attempt reasonable remote troubleshooting before requesting the controller's return. The customer should not continue using the controller if doing so may cause additional damage.

If a return is required, TechRevive will provide return authorization and shipping instructions. After the controller is received, TechRevive will inspect the claimed issue and determine whether it is covered. Warranty turnaround estimates begin when the controller is delivered to TechRevive; carrier transit time is additional.

Relationship to Other TechRevive Policies

The Return & Refund Policy governs service cancellations, refunds requested before or after service begins, and retail-product returns. The Shipping Policy governs general shipping procedures, packaging, tracking, carrier delays, shipping-damage claims, and destination-based shipping coverage. TechRevive's Terms of Service also apply.

This Limited Service Warranty controls claims involving an alleged defect in completed TechRevive repair or upgrade work. If the customer's service page, order documentation, or another written warranty from TechRevive expressly provides longer or additional coverage for that specific service, that longer or additional coverage also applies.

Limitation of Remedies

To the maximum extent permitted by applicable law, the remedies described in this warranty are the customer's remedies for a claim under this written warranty. TechRevive is not liable under this warranty for incidental or consequential damages, including loss of use, gameplay progress, tournament opportunities, business opportunities, or profits.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your Legal Rights

This warranty does not exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, restricted, or waived.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Warrantor and Contact Information

TechRevive LLC
336 Pierce Ct
Davison, MI 48423
United States

Email: techrevive810@gmail.com
Phone: +1 (810) 510-9397
Website: techrevivestore.com

Related Policies

For terms involving cancellations, refunds, general shipping procedures, website use, and customer support, review the Return & Refund Policy, Shipping Policy, and Terms of Service. For help with a claim or questions about which policy applies, contact TechRevive.