Last Updated: August 28, 2026
TechRevive LLC sells physical products and provides controller repair and performance upgrade services. This Return & Refund Policy explains the rules for retail-product returns, order cancellations, service cancellations, exchanges, and refunds.
Physical merchandise and service work are treated differently. Completed repair or upgrade work is not a standard retail return. Warranty claims are handled under separate written warranty terms. For repair or performance upgrade work completed on a customer-owned controller, review the TechRevive Service Warranty. For a refurbished controller purchased from TechRevive, review the Refurbished Controller Warranty.
1. PHYSICAL PRODUCT RETURNS
Unless a product listing states different terms, an eligible physical product may be returned when the customer contacts TechRevive within 30 days after delivery.
To qualify for a return, the product must be returned in substantially the same condition in which it was received and must include the components, accessories, documentation, and other items originally included with the order. Reasonable inspection or testing does not automatically make a product ineligible for return. However, damage, modification, missing items, or material wear occurring after delivery may reduce the refund or make the product ineligible.
Proof of purchase or the TechRevive order number may be required.
2. REFURBISHED CONTROLLERS
Each refurbished controller is individually inspected, repaired as needed, cleaned, calibrated when applicable, and function-tested before sale.
Because refurbished products have previously been used, they may contain cosmetic wear or other condition differences disclosed in the individual listing. A cosmetic characteristic or imperfection clearly shown or described before purchase does not mean that the customer received the wrong item or that the item was damaged in shipment.
An eligible refurbished controller may still be returned under the standard 30-day physical-product return rules. The controller returned must be the same unit that TechRevive delivered and must include the originally supplied components and accessories.
3. CUSTOM, PREMIUM, MASTERPIECE, LIMITED-PRODUCTION, AND ONE-OF-ONE PRODUCTS
Products that are customized, produced for a particular customer, released in limited quantities, or sold as one-of-one items may have return or cancellation terms that differ from the standard policy.
When different terms apply, they will be stated on the applicable product listing, order documentation, or written project agreement. Those specific terms control to the extent they differ from this policy.
4. FINAL-SALE AND NON-RETURNABLE ITEMS
A product clearly identified as Final Sale on its product listing is not eligible for an ordinary preference or change-of-mind return.
Completed service labor, installed components, fulfilled Mail-In Kits, and used prepaid shipping labels are governed by the service and Mail-In Kit provisions below rather than the standard physical-product return rules.
Final-sale or non-returnable status does not remove any right that cannot legally be limited, including rights that may apply when TechRevive sends the wrong item or an order is damaged before delivery.
5. STARTING A RETURN
Contact TechRevive before sending any product back. The return request should include:
- the customer's name and TechRevive order number;
- the product being returned;
- the reason for the return; and
- photographs or other information reasonably requested to evaluate shipping damage, missing contents, or the product's condition.
If the return is eligible, TechRevive will provide return authorization and shipping instructions. Unless the authorization provides different routing instructions, authorized returns are sent to TechRevive LLC, 336 Pierce Ct, Davison, MI 48423, United States. The customer must follow the provided instructions and send the return within the period stated in the authorization.
Do not send a product to an address found on a shipping label, website, directory, or other source without first receiving return instructions. An unauthorized return may be delayed and does not guarantee that the return will be accepted.
6. RETURN SHIPPING
For a standard return based on preference, change of mind, or another reason not caused by a TechRevive error or outbound shipping damage, the customer is responsible for return shipping. The customer should use secure packaging and a trackable shipping method. When the customer selects and purchases the return shipment, the customer is responsible for the package until it is delivered to TechRevive.
If TechRevive provides a prepaid label for a preference or change-of-mind return, the disclosed cost of that label may be deducted from the refund.
If TechRevive sent the wrong product, omitted an included item, or the order was damaged while being shipped by TechRevive to the customer, TechRevive will provide or reimburse reasonable standard return shipping when a return is required and the shipping method is approved in advance. Expedited, unauthorized, or additional shipping costs are not reimbursable unless TechRevive approves them before they are incurred.
Original shipping charges and other shipping-related costs already incurred are generally non-refundable unless the return results from a TechRevive error or a refund of those charges is required by law.
7. RETURN INSPECTION AND REFUND AMOUNT
TechRevive will inspect an approved return after it is received. The customer will be notified whether the return is approved and whether any deduction applies.
TechRevive may reduce or deny a refund when:
- the product was damaged after delivery;
- the product was modified, disassembled, repaired, or altered after delivery;
- components, accessories, documentation, or other included items are missing;
- the product was exposed to liquid, impact, misuse, abuse, or improper storage after delivery;
- the product shows material wear or use beyond what is reasonably necessary to inspect or test it;
- identifying labels, serial information, or security markings were removed or altered; or
- the returned product is not the same product TechRevive sent to the customer.
Any deduction will be based on the actual condition of the returned product, missing contents, or other actual loss in value rather than a predetermined restocking percentage.
8. REFUNDS
An approved refund will be submitted to the original payment method when reasonably possible. If the original payment method is unavailable, TechRevive will contact the customer about an appropriate alternative.
The refund may include the eligible product or unperformed service amount, less any disclosed return-label charge, non-refundable shipping or Mail-In Kit cost, completed labor, installed component cost, diagnostic bench fee, condition-based deduction, or other amount permitted under this policy.
After TechRevive submits a refund, the customer's bank, card issuer, or payment provider may require additional processing time before the credit appears in the customer's account.
If an approved refund has not appeared within 10 business days after TechRevive confirms that it was submitted, the customer should contact the bank or payment provider and then contact TechRevive for assistance.
9. EXCHANGES
TechRevive may offer an exchange for an eligible physical product when both the customer and TechRevive agree that an exchange is appropriate.
Exchanges depend on inventory availability. Because refurbished, limited-production, and one-of-one products are individually listed or produced in limited quantities, an identical replacement may not be available. When an acceptable replacement is unavailable, TechRevive will discuss the eligible refund or other return resolution with the customer.
10. RETAIL ORDER CANCELLATIONS AND FULFILLMENT DELAYS
A physical-product order may generally be canceled for a full refund when TechRevive receives the cancellation request before the order enters fulfillment or is shipped. Once an order has entered fulfillment or shipped, TechRevive may be unable to stop it, and the order must generally be handled through the applicable return process after delivery.
Different cancellation terms disclosed for a customized, limited-production, or one-of-one product control when production or customization has already begun.
If TechRevive cannot ship merchandise within the time stated at purchase or within another period required by applicable law, TechRevive will provide any required delay notice and offer the customer the applicable choice to accept the delay or cancel the unshipped merchandise for a refund.
If TechRevive cancels an order because inventory, components, payment authorization, service eligibility, safety, pricing errors, or other circumstances prevent reasonable fulfillment, TechRevive will refund the amount paid for the unfulfilled product or service. Amounts for portions of an order that were already properly fulfilled or costs that were already incurred may remain non-refundable when permitted by this policy and applicable law.
11. MAIL-IN REPAIR AND PERFORMANCE UPGRADE SERVICE CANCELLATIONS
Repair and performance upgrade services involve labor performed on customer-owned equipment and may involve components permanently installed into the controller.
Before Service Begins
A mail-in service order may generally be canceled before TechRevive begins diagnosis, disassembly, repair, modification, installation, calibration, testing, or other paid service work. Shipping charges, fulfilled Mail-In Kit costs, used prepaid labels, carrier charges, and other costs already incurred may remain non-refundable.
After Service Begins
Once paid service work has begun, the value of completed labor is generally non-refundable. Components or materials that have been installed, used, modified, or otherwise cannot reasonably be returned to unused condition are also generally non-refundable.
If only part of the authorized service has been performed, TechRevive will determine the refundable amount, if any, based on the work completed, components used or installed, and the portion of the purchased service that remains unperformed.
Completed repair or upgrade work cannot be returned in the same manner as retail merchandise. A concern involving the performance of completed service work is outside the ordinary return process and should be submitted under the separate TechRevive Service Warranty or other applicable written warranty.
12. ADDITIONAL ISSUES FOUND DURING SERVICE
If TechRevive discovers a problem requiring paid work beyond the service originally authorized, TechRevive will contact the customer before performing additional work that would result in an additional charge.
The customer is not required to approve additional services. If the customer declines the additional work, TechRevive will perform only the work that can reasonably be completed within the authorized scope and will explain when the additional problem prevents completion of the originally requested service.
Declining additional work does not make completed diagnosis, labor, installed components, shipping charges, or other costs already incurred refundable.
13. CONTROLLERS THAT CANNOT BE REPAIRED OR UPGRADED
If TechRevive determines that a controller cannot be repaired or upgraded because of severe physical damage, liquid damage, prior work, unavailable compatibility, or another condition that makes the selected service unsafe or impractical, TechRevive will contact the customer.
When the service order is subject to TechRevive's diagnostic bench-fee terms, TechRevive will retain $25 of the upfront service payment as a non-refundable diagnostic bench fee and refund or adjust the remaining service amount as appropriate. The controller will be returned to the customer.
Shipping charges, fulfilled Mail-In Kit costs, used prepaid labels, carrier charges, and other third-party expenses already incurred may remain non-refundable. TechRevive will not perform additional paid work without the customer's approval.
14. MAIL-IN KITS
A Mail-In Kit order may generally be canceled for a full refund before fulfillment begins.
Once the Mail-In Kit has been fulfilled or shipped, the kit charge may be non-refundable because packaging, fulfillment, and outbound shipping costs have already been incurred. The charge is also non-refundable after the included prepaid shipping label has been used.
If TechRevive sends the wrong Mail-In Kit or the kit arrives damaged or materially incomplete, contact TechRevive before using it so the issue can be reviewed and corrected.
15. WRONG, MISSING, DAMAGED, OR NONFUNCTIONING PRODUCTS ON DELIVERY
If an order contains the wrong product, is missing an included item, arrives visibly damaged, or does not function as described when delivered, contact TechRevive as soon as reasonably possible.
Keep the product, shipping carton, packaging materials, and included contents until TechRevive provides instructions. Photographs of the shipping carton, label, packaging materials, and product may be required to document the issue or support a carrier claim.
These requests are evaluated separately from preference or change-of-mind returns. Depending on the circumstances and product availability, the resolution may include supplying a missing item, accepting a return, exchanging the product, or issuing an appropriate refund.
16. LEGAL RIGHTS
This policy does not exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, restricted, or waived. If applicable law gives the customer greater rights than this policy, those legal rights control.
17. CONTACT INFORMATION
To request a return, cancel an eligible order, report a wrong or damaged shipment, or ask about a refund, contact:
TechRevive LLC
336 Pierce Ct
Davison, MI 48423
United States
Email: techrevive810@gmail.com
Phone: +1 (810) 510-9397
Website: techrevivestore.com
Please include the customer's name, TechRevive order number, and a clear description of the request. Contact TechRevive before returning any product or customer-owned controller.
18. RELATED POLICIES
For terms that apply outside the ordinary return and cancellation process, review the TechRevive Service Warranty, Refurbished Controller Warranty, Shipping Policy, and Terms of Service. For help identifying the policy that applies to an order, product, or completed service, contact TechRevive.